ManageEngine UEMS - Help desk request

com.manageengine.desktopcentral.dcsendrequest · Business · v11.5.2600.27.M

Native Version Spotted 2 devices · 380.2 KB · Impact: 43/100

Native Version Spotted

Universal version latest seen at v11.5.2622.05.M · Reported by 1 Mac in the community.

Sighting data is community-sourced — version availability and pricing should be verified with the developer.

About This App

ManageEngine UEMS Help desk request is a support ticket submission utility for ManageEngine Desktop Central, the IT asset management and remote support platform used by enterprise IT teams. This component lets end-users submit help desk requests directly from their Mac without opening a browser or email client, streamlining incident reporting and service desk integration. A native Apple Silicon build has been confirmed running on Macs in the Rosetta Check community.

Versions Seen 2 versions

v11.5.2605.06.M v11.5.2600.27.M

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https://www.google.com/search?q=ManageEngine UEMS - Help desk request+apple+silicon

A native Apple Silicon build of this app has been confirmed in active use. To upgrade from the Intel version to the native build, reinstall the ManageEngine UEMS client from your organization's Desktop Central server or your IT department's software distribution portal. Most organisations push UEMS updates through Desktop Central's automatic deployment mechanism — check with your IT team or system administrator to trigger a policy-based update to the latest version, which will include the native Apple Silicon build. Alternatively, if you manage your own UEMS installation, download the latest macOS client package directly from your Desktop Central server's downloads page (typically at https://your-server:8040/DesktopCentral) and run the installer. After the native build is installed, your existing help desk request settings and preferences will persist without any migration step needed.