Epson Customer Research Participation
Epson Customer Research Participation is a utility bundled with certain Epson printer drivers for macOS. It collects anonymized usage data and feedback from Epson printer owners to help the company improve product design, driver stability, and customer experience. The app runs quietly in the background and is typically installed as part of the standard Epson printer software suite rather than as a standalone product. Users can usually disable it through system preferences or by not running the parent Epson printer driver installation.
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1 suggestionEpson Customer Research Participation is a helper component of the Epson printer driver suite, not a standalone application. It is not separately updatable — updating or reinstalling your Epson printer drivers is what determines whether you have a native Apple Silicon version of this component. Contact Epson support or visit their printer support page to confirm whether a native Apple Silicon driver is available for your specific printer model. Given that Apple is removing Rosetta 2 in macOS 28 (September 2028), it is worth verifying sooner rather than later that your printer manufacturer offers a native build, as Intel-only drivers will stop functioning on that release. In the meantime, if you do not need or want to participate in customer research, you can typically uninstall this component by removing the Epson software completely and reinstalling only the essential print drivers from Epson's site.
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